|Payment methods||Gift certificates||Returns & refunds||Cancelling orders|
|Out of stock policy||Specials||Substitutions||Privacy|
|Verisign Secure Site certificate||Trademarked & copyrighted material|
Saxquest accepts credit cards (Master Card, Visa, Discover), money orders, cashier's checks, international postal money orders, or personal checks. Please note that personal checks, while accepted, must clear our bank (may take up to 10 business days) before we will ship your order. As a security precaution, Saxquest reserves the right to refuse an order or to request payment other than credit card if your shipping address differs from your billing address. Please make checks payable to Saxquest Inc. and send to:
Looking for the perfect gift for a saxophonist? How about a gift certificate from Saxquest.com? With an inventory stocked by saxophonists for saxophonists, a gift certificate for Saxquest is sure to be a big hit with any saxophone player.
Saxquest gift certificates are sold in $10, $25, $50, and $100 increments. Once purchased, they are available for immediate use but must be redeemed in a single online check-out session.
Please note that all Saxquest gift certificates are non-refundable.
Saxquest gift certificates must be redeemed at Saxquest.com within one year of the issue date, or be forfeited. And, we're sorry, but any unused portion of a certificate is not further redeemable or refundable. Please spend certificates in their entirety.
Merchandise returns and exchanges may be made within 5 days of receipt. Note: Returned items simply need to be shipped by you within 5 (five) days, not necessarily arrive at Saxquest within five days. Upon receipt of your returned merchandise, we will refund the cost of your order minus the original shipping fees.
All refunds are issued by company check or credit card refund and are generally completed within 10 days of receiving the returned merchandise.
All returns or exchanges require prior authorization. Please email customer service for a Return Authorization Number (RAN). This RAN number must be written on the outside of the package for us to accept it. We also ask that you include with the returned merchandise a signed letter that includes your original order number, the RAN, and a brief explanation as to why the item is being returned.
Please make sure all returns are carefully packaged and fully insured. We reserve the right to refuse uninsured packages. Refunds cannot be processed for items that are returned in poor condition. Refunds also cannot be processed for accessory merchandise in which the security seal or factory shrink wrap has been broken or opened.
In the rare occurrence that an error was made in filling your order, simply email Saxquest within five(5) days of receiving the package and we will arrange to have a replacement package sent out as soon as your return arrives.
Items with the code prefix NR are not returnable.
Send all return orders to:
SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE.
At Saxquest, we try to provide lightning-fast customer service. Therefore, if you choose to cancel an order after it has been placed, there's a good chance it's too late. We will, however, try to stop your order if it hasn't already gone out. If you wish to cancel an order please email us immediately.
Due to high demand and our commitment to give you the best quality products at the best possible prices, you may occasionally run into an item that is temporarily out of stock. If you select an out-of-stock item as part of your order, the rest of your order will be processed, charged, and shipped out, while any out-of-stock items will be placed on backorder. Backordered items will not be charged to your credit card until they are shipped. Shipping for in-stock and backordered items are automatically adjusted accordingly. Rest assured that your wallet will not be penalized for backordered items.
All special order items will be available at the special reduced price only as long as they are included on the Great Deals/On Sale or the Saxquest Features page. The length of time for a sales special is solely up to the discretion of Saxquest Inc. The reduced price of our special offers is only good so long as the item/s remain in stock. If an item on special goes out of stock or is sold out, we will drop that item from your order as opposed to putting it on back order.
We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers on all saxophone accessories (not on mouthpieces, saxophones or other musical instruments). Items illustrated in this web site are actual photos of the products available at the time of posting. An updated version may be substituted at a later date.
Saxquest respects your privacy! We do require that you provide us with certain personal information in order to process your transaction such as name, email, phone, address, credit card number, etc. However, this information will not be sold, traded, or otherwise dispersed for any reason other than to carry out your transaction. Only information pertinent to fulfilling your order will be disclosed to any Saxquest affiliate, subsidiary, or payment processors, and then only that information that is strictly required.
Whenever you submit passwords or credit card information through our site, you will be doing so using Secure Sockets Layer (SSL), a server-authentication and browser-encrypting technology. In fact, the Saxquest website will only allow browsers with 128-bit encryption capability to view SSL pages.
While visiting these secured areas, your browser should automatically switch to "secure mode" - it will most likely display a picture of a closed lock along the bottom bar of your browser window (some browsers will alternatively or additionally have a "security" button or link somewhere along the top toolbar.) The web site address for SSL pages will start with "https" instead of "http."
If your browser's lock graphic shows "unlocked" or you are reaching these pages using "http" (without the ending "s"), be advised that any information you submit may not be securely encrypted! If this happens, please check your browser settings and make sure you have a browser capable of 128-encryption. You can check this easily by visiting the Versign Browser Check page. This link will also give you browser upgrade recommendations, should you need them. If you still have problems, please contact our webmaster immediately.
SSL pages on Saxquest are further secured on our server with a digital certificate issued by VeriSign, Inc., a leading provider of Public Key Infrastructure (PKI) and digital certificate solutions used by enterprises, Web sites, and consumers to conduct secure communications and transactions over the Internet. VeriSign independently verifies the identity and background of a business prior to issuing digital key certificates. These certificates enable you to be certain that transactions entered on our site are encrypted so that your data can only be read by our secure servers. Clicking on the Verisign logo above will verify that Saxquest's certificate is valid but only your own browser can verify that you are, indeed, visiting our legitimate web address:
To verify that you are on Saxquest's secure server and that our certificate remains valid, double click on the image of the closed lock on your browser's bottom bar (the lock only appears when your browser is on an SSL page in the checkout screens for credit card transactions.) A small frame displaying site security information will pop up - if it shows that the certificate is invalid or expired, please be advised that any information you submit may not be secure.
Problems? If your browser has not been upgraded for awhile you may be unable to use this feature properly until your browser's certificate authorities database has been updated. In this case, simply visit your browser-maker's site and install their latest updates. Be sure to check our certificate from your browser again before submitting sensitive information.
If you have checked your browser version and settings and remain concerned about securely submitting sensitive information on Saxquest, please email firstname.lastname@example.org.
Although we work diligently to ensure the accuracy of our descriptions and prices, we reserve the right to correct typographical errors without penalty.
Saxquest is warranted to the original purchaser for a period of 1 (one) year (2 years for extended warranties) from the date of purchase against defects in the material or craftsmanship as to the saxophone components and all work performed. The word "defects," as used in this warranty, is defined as imperfections that impair the use of the instrument.
If your horn has a problem during the warranty period, just send it back to us and we'll fix it free!
It's that simple.
All saxophones purchased from our listing of modern saxes come standard with a 1-Year Saxquest warranty. Customers may also have an option to purchase a 2-Year extended warranty. The Saxquest modern saxes warranty covers the following:
Any saxophone purchased with a Tenor Madness setup or a custom mechanical restoration from our listing of vintage saxes comes standard with a 1-year Saxquest warranty. Customers may also have an option to purchase a 2-Year Extended Warranty. The warranty for vintage saxes is limited to defects associated with components that we either replaced or adjusted and covers all work performed. The Saxquest vintage saxes warranty covers the following:
The Saxquest warranty is expressly limited to the replacement of saxophone components having defects. In the case of finish flaws on modern saxes, this means replacing the entire saxophone. If the saxophone component is defective within the terms of the warranty, Saxquest will furnish a replacement saxophone component at no cost. No shop labor or setup charge is included. However, the customer is responsible for all shipping charges. If only minor adjustments are needed, and we know a saxophone technician in your area that we trust, we may ask them to do the work for us so that you don't have to worry about shipping your saxophone.
The Saxquest warranty applies under conditions of normal use, but does not apply to defects that result from intentional damage, abuse, neglect, misuse, mishandling, exposure, or unreasonable use. Defects not included under this warranty include, but are not limited to, dents, bent or broken keys or rods, torn pads, or any other such damage deemed abusive by Saxquest. It is at the sole discretion of Saxquest to determine if a defect is covered under this warranty.
Please note that we will only ship to street addresses. We are not allowed to ship to P.O. boxes so make sure you give us the proper information before finalizing your order.
All national orders will be shipped from our location using standard UPS ground service, Fed Ex ground service, or USPS Parcel Post. All international orders will be shipped from our location using UPS Worldwide expedited service, Fed Ex International economy, or USPS Parcel Post Airmail. The time between receiving your order and shipping it will be 1-3 days. Shipping within the continental USA should take about 2-3 days. International orders should take about 4-7 days. The shipping cost is calculated as a function of the total weight of your order plus any applicable insurance or special handling.
Here at Saxquest, we take extreme measures to package your order very carefully. Even so, shipping carriers will inevitably find a way to occasionally damage a shipment. Once the package leaves our hands we're at the mercy of the shipping carrier.
Any package that we send out will always be fully insured. However, it is your responsibility as the recipient of the package to file a claim for any damages and to demonstrate negligence or mishandling on the part of the shipping carrier. For help in gathering information you'll need to file such a claim, contact us at the email below before filing a claim. We strongly suggest filing a claim within one week of receiving the damaged goods. Getting the ball rolling quickly is the key to a successful claim. We are NOT responsible for merchandise damaged during shipping.
If your merchandise is damaged during shipping please act promptly and do the following:
Saxquest, the Saxquest.com logo, are trademarks and servicemarks of Saxquest, Inc. ALL RIGHTS RESERVED. All other trademarks, service marks, product names and company names or logos appearing on the Saxquest web site are the property of their respective owners. Any use of such trademarks, service marks, product names and company names or logos, including the reproduction, modification, distribution or republication of same without the prior written permission of the owner of same, is strictly prohibited.
All web site design, text, graphics, content, the selection and arrangement thereof, and all software Copyright © 2001-2002, Saxquest, Inc. ALL RIGHTS RESERVED. Any use of materials on this web site -- including reproduction, modification, distribution, or republication -- without the prior written permission of Saxquest, Inc. is strictly prohibited. By submitting photos, images, text, or graphics to our web site or via email, you authorize us to display such materials on the Saxquest website and use the same for any other purpose as we see fit unless we receive specific instructions from you to the contrary.